IT Services Portfolio
Consulting Services : Leave nothing to chance with IT consulting.
Topics such as Industry 4.0, big data, the Internet of Things (IoT) and hybrid clouds are incredibly complex and the questions never seem to end. No wonder, companies increasingly need help defining their strategy and designing their architecture. Our business IT architects offer industrial, commercial, public-sector and finance customers strategic consulting to address any and all questions they may have.
Our consulting services focus on IT strategy, the business benefits of new technology, IT architecture and business-IT alignment.
Our consulting services entail two steps:
- An assessment of your existing infrastructure to design a sustainable, scalable and profitable IT architecture
- An assessment of your business and future challenges to determine your IT needs
Managed Services – less administration, more Business.
In today’s business environment, IT services take up a big share of the IT budget and resources. Instead of being able to devote undivided attention to business administrative and management tasks IT services demand uncontrolably high costs. This can often lead to neglect of the core tasks of IT department, which pushes the more important projects into the back burner. With ExpandLogix`s, managed Services you can take back that valuable flexibility your business needs to thrive.
Service Desk
The Business Service Desk is your central contact point for all service requests and IT support. We're here to help you with any questions about applications, hardware, user accounts, or printers. Our number one priority is the complete satisfaction of your employees.
Our Business Service Service Desk comprises a modern remote shared service desk that has an excellent track record for its highly competent solutions and short response times, and it also serves as the central contact point for end users’ IT support and service requirements. Interruptions and user requests for standard applications and printers, as well as problems with roaming users or hardware are quickly assessed and solved.
Our top priority is end user satisfaction achieved by continuously improving the solution rate, service quality and efficiency through defined service-level agreements (SLAs).
Maintenance & Repair
Your corporate IT environment likely contains components from a variety of vendors and service-level agreements. So that this level of variety and flexibility stays simple for you, we take care of the service.
IT infrastructures are often made up of multi-vendor environments. Each manufacturer will only support their own products. Different service levels add to the complexity. This often leads to a service chaos: Who is responsible for which service? And who should you contact when service levels overlap?
Thanks to ExpandLogix's Maintenance & Repair you can sit back and relax. We take care of your entire heterogeneous IT infrastructure. With ExpandLogix Maintenance & Repair you have one single contact person for all service requests. And for your business that tranlates to less administration and improved efficiency.
Advantages:
- Single point of contact (8 X 5 or 24×7)
- Warranty claims and spare parts procurement from all major vendors
- Service technicians available nationwide
- Skills backed by partner certifications
- Expertise in server, storage, network and client systems
- Global partner network
Our services broken down:
- Warranty extension
- Restore
- Swap and rollout services
IT Service Management Automation Services
IT service management -- often referred to as ITSM -- is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. The core concept of ITSM is the belief that IT should be delivered as a service.
IT Management Suite (ITMS) is a bundling of products and software. IT Management Suite helps you deploy, manage, support, and retire the various computers, devices, servers, and IT assets in your organization. IT Management Suite includes IT asset management and client and server configuration management.
IT Management Suite has the following key features and functions:
- Centralized management platform
- Common database and management console
- Management agent and management server
- Asset Management
- License management
- Software Management
- Task and policy engines
- Managed computers
- Patch Management
- Provisioning
- Migration and deployment
- Server health monitoring
- Workflow engine
- Advanced reporting and IT Analytics
